1. RENTAL REQUIREMENTS

The minimum age to rent a motorcycle is 18 years.

Riders aged 23 and over are not subject to any additional age-related charges.

Riders aged 18 to 22 are subject to an additional Young Rider Fee, which varies depending on the motorcycle category and is displayed during the booking process.

All riders must hold a valid driving licence appropriate for the motorcycle they intend to rent.

Accepted driving licence categories include:

– Category B: Motorcycles up to 125cc, subject to a minimum of 3 years of driving experience and applicable Spanish regulations.
– Category A1: Motorcycles up to 125cc, within the legal power limits.
– Category A2: Motorcycles permitted under A2 licence restrictions.
– Category A: Motorcycles of all engine capacities, subject to applicable licensing requirements.

Category B eligibility for 125cc motorcycles applies only where legally recognised in Spain. Riders holding foreign licences must meet the applicable recognition and licensing requirements.

All riders must present a valid driving licence and passport or national identity document before collecting the motorcycle.

International riders may be required to present an International Driving Permit.

RIDECORE reserves the right to refuse rental if the rider does not meet the legal requirements.

2. BOOKING AND PAYMENT

Reservations can be made through the RIDECORE website or directly with the company.

The total rental price, including applicable taxes and additional services, is displayed before booking confirmation.

The rental period begins and ends at the dates and times specified in the booking confirmation.

Any extension must be requested and approved by RIDECORE in advance.

A grace period of 30 minutes applies to late returns.

Returns delayed by one hour or more may result in an additional rental day being charged.

Early returns do not automatically qualify for refunds.

Cancellation Policy

Unless otherwise specified during booking:

– 7 days or more before pickup: 100% refund.
– Between 7 days and 48 hours before pickup: 50% refund.
– Less than 48 hours before pickup: Non-refundable.
– No-show: Non-refundable.

If RIDECORE cannot provide the reserved motorcycle, the customer will be offered an equivalent or superior motorcycle at no additional cost, subject to availability, or a refund.

These conditions do not affect mandatory consumer rights under Spanish law.

3. SECURITY DEPOSIT

A refundable security deposit is required for every motorcycle rental.

The deposit amount varies depending on the motorcycle model and category.

The exact deposit amount is displayed on the motorcycle’s booking page and confirmed before payment.

The deposit is normally secured through a credit card pre-authorisation.

After the motorcycle is returned and inspected, RIDECORE will request the release of the deposit if no outstanding charges or damages are identified.

The time required for the funds to become available depends on the customer’s bank.

Important: The security deposit does not represent the maximum financial liability of the renter.

If the cost of damages, theft or other losses exceeds the deposit, the renter may be responsible for the additional amount in accordance with the rental agreement.

4. INSURANCE COVERAGE

All RIDECORE motorcycles include mandatory third-party liability insurance in accordance with Spanish law.

The insurance covers third-party liability only.

The following are not covered by the motorcycle’s insurance:

– Damage to the rented motorcycle.
– Accidental falls or collisions.
– Theft or attempted theft.
– Vandalism.
– Fire damage to the rented motorcycle.
– Damage to tyres, wheels and accessories.
– Loss or damage to keys.
– Damage caused by improper use.
– Loss of personal belongings.

The renter is financially responsible for damage or loss attributable to them, as specified in the rental agreement.

Normal wear and tear, previously documented damage and mechanical failures not caused by the renter are excluded from this responsibility.

RIDECORE does not offer additional damage protection plans under these rental conditions.

5. MILEAGE POLICY

Mileage limits vary depending on the motorcycle model and category.

The included mileage allowance is displayed on each motorcycle’s booking page and specified in the rental agreement.

Additional kilometres exceeding the agreed allowance are charged at the applicable rate.

The standard additional mileage rate is €0.25 per kilometre, including VAT, unless another rate is specified in the booking conditions.

Customers are responsible for any additional mileage charges incurred during the rental period.

6. PERMITTED USE

RIDECORE motorcycles may only be used on authorised public roads within mainland Spain.

The following activities are strictly prohibited:

– Racing or participating in motorsport competitions.
– Track riding or speed testing.
– Wheelies, burnouts or dangerous riding.
– Riding under the influence of alcohol or drugs.
– Allowing unauthorised individuals to operate the motorcycle.
– Subletting the motorcycle.
– Using the motorcycle for commercial transportation.
– Towing other vehicles.
– Making unauthorised modifications.
– Using the motorcycle for illegal activities.

Off-road riding is prohibited unless the motorcycle is specifically suitable for such use and written authorisation has been provided by RIDECORE.

Unauthorised use may result in additional financial liability and affect insurance coverage in accordance with the applicable policy and law.

7. TERRITORIAL RESTRICTIONS

Motorcycles rented from RIDECORE may only be used within mainland Spain.

Travelling outside Spain is strictly prohibited.

The following are not permitted:

– Crossing international borders.
– Travelling to Portugal, France or other countries.
– Taking motorcycles to the Balearic Islands.
– Taking motorcycles to the Canary Islands.
– Transporting motorcycles by ferry to Ceuta, Melilla or other destinations outside the authorised territory.

Any costs arising from unauthorised travel, including vehicle recovery, transportation and storage, may be charged to the renter.

8. FUEL POLICY

Motorcycles are provided with a specified fuel level, normally a full tank.

The renter must return the motorcycle with the same fuel level recorded at pickup.

If the motorcycle is returned with less fuel, the following charges apply:

€25 refuelling service fee + the cost of missing fuel.

The renter is responsible for using the correct fuel type.

Damage caused by incorrect refuelling may be charged to the renter based on documented repair and recovery costs.

9. MOTORCYCLE COLLECTION AND RETURN

The motorcycle must be collected and returned at the agreed location and time.

At pickup, the renter must present all required identification and driving licence documents.

RIDECORE and the renter will inspect the motorcycle and record its condition.

Photographs or videos may be taken to document existing damage.

The motorcycle must be returned with all provided keys, documents and accessories.

Additional charges may apply for:

– Late returns.
– Missing fuel.
– Excess mileage.
– Missing accessories.
– Damage occurring during the rental.
– Extraordinary cleaning.
– Unauthorised return locations.

All charges must be reasonable and supported by the applicable rental agreement.

10. ACCIDENTS AND DAMAGE

In the event of an accident, collision or motorcycle damage, the renter must:

1. Stop safely and secure the accident area.
2. Contact emergency services if necessary.
3. Notify RIDECORE immediately when safe to do so.
4. Photograph the motorcycle and accident scene.
5. Obtain the contact and insurance details of any third parties involved.
6. Complete an accident report when applicable.
7. Contact the police when legally required or necessary to document the incident.

The renter must not continue riding if doing so could compromise safety or cause further damage.

Unauthorised repairs are prohibited unless immediately necessary for safety.

The renter may be responsible for repair and recovery costs in accordance with the rental agreement.

11. THEFT AND LOSS

The rental insurance does not include theft protection.

In the event of theft, attempted theft or disappearance, the renter must immediately notify RIDECORE and report the incident to the police.

The renter must provide:

– An official police report.
– All available motorcycle keys.
– Any relevant documentation.
– Information necessary to investigate the incident.

The renter is responsible for taking reasonable precautions to protect the motorcycle throughout the rental period.

This includes locking the steering, removing the keys and using provided security devices.

In accordance with the rental agreement, the renter may be financially responsible for theft or loss, including the motorcycle’s reasonable market or replacement value.

The security deposit does not limit this responsibility.

12. BREAKDOWNS AND ROADSIDE ASSISTANCE

If the motorcycle experiences a mechanical problem, the renter must stop in a safe location and contact RIDECORE.

The renter must not arrange repairs or transportation without prior authorisation, except where necessary to prevent immediate danger.

If the breakdown results from mechanical failure not attributable to the renter, RIDECORE will arrange assistance.

If the motorcycle cannot be repaired within a reasonable period, RIDECORE will attempt to provide a replacement motorcycle or an appropriate refund for unused rental time.

If the breakdown results from misuse, negligence, an accident or incorrect refuelling, the renter may be responsible for associated costs.

13. FINES AND TRAFFIC VIOLATIONS

The renter is responsible for traffic violations committed during the rental period.

This includes:

– Speeding fines.
– Parking violations.
– Traffic offences.
– Low Emission Zone (ZBE) violations.
– Unpaid tolls.
– Other applicable penalties.

RIDECORE may provide the renter’s details to the relevant authorities when legally required.

An administrative fee of €40 + VAT may apply for each infringement case processed, where disclosed and agreed in the rental conditions.

14. ADDITIONAL DRIVERS

Only individuals expressly authorised in the rental agreement may operate the motorcycle.

An additional driver may be registered before or during the rental, subject to approval by RIDECORE.

Every additional driver must satisfy the same applicable age and licensing requirements.

Additional driver fees may apply.

Unauthorised drivers are strictly prohibited.

15. YOUNG RIDER POLICY

RIDECORE welcomes riders from 18 years of age, subject to the legal licensing requirements for the selected motorcycle.

To ensure transparent pricing, the following age policy applies:

Riders aged 18–22:
An additional Young Rider Fee applies. The amount depends on the motorcycle category and is communicated before booking confirmation.

Riders aged 23 and over:
No Young Rider Fee applies.

All riders, regardless of age, must hold the appropriate valid driving licence.

The Young Rider Fee does not provide additional insurance coverage or reduce the renter’s financial responsibility.

16. PERSONAL DATA PROTECTION

RIDE CORE S.L. processes personal information in accordance with applicable Spanish and European data protection legislation, including the General Data Protection Regulation (GDPR).

Personal information may be collected for:

– Booking management.
– Identity and driving licence verification.
– Rental agreement administration.
– Payment processing.
– Insurance and accident management.
– Compliance with legal obligations.
– Vehicle security and recovery.

Certain motorcycles may be equipped with GPS tracking systems for security and vehicle recovery purposes.

Personal data may be shared with authorised service providers, insurers and public authorities when legally required or otherwise permitted.

Customers may exercise their applicable data protection rights by contacting:

go@ridecore.es

Further information is available in the website’s Privacy Policy.

17. CUSTOMER RESPONSIBILITIES

The renter agrees to:

– Operate the motorcycle safely and legally.
– Respect all applicable traffic regulations.
– Use appropriate protective equipment.
– Keep the motorcycle secure when parked.
– Report accidents, theft and mechanical problems promptly.
– Return the motorcycle in the agreed condition.
– Pay applicable rental fees and documented additional charges.
– Comply with the motorcycle manufacturer’s operating instructions.

The renter is responsible for damage resulting from misuse, negligence or prohibited activities in accordance with the rental agreement.

18. COMPLAINTS AND CUSTOMER SUPPORT

Customers may contact RIDECORE regarding bookings, rental conditions, incidents or complaints.

RIDE CORE S.L.

Calle Santo Domingo Savio 69, 2
46019 Valencia, Spain

Email: go@ridecore.es
Phone: +34 614 750 030

Complaints will be handled in accordance with applicable Spanish consumer protection legislation.

Official complaint forms will be made available where legally required.

19. GOVERNING LAW

These Rental Terms & Conditions are governed by Spanish law.

Any disputes arising from the rental agreement shall be resolved by the courts having jurisdiction under applicable Spanish legislation.

Nothing in these terms limits mandatory consumer rights.

20. ACCEPTANCE OF TERMS

By completing a booking with RIDECORE, the customer acknowledges having had the opportunity to read and understand these Rental Terms & Conditions.

The customer acknowledges the information provided regarding:

– Rental pricing and additional fees.
– Minimum age and driving licence requirements.
– Security deposits.
– Third-party liability insurance.
– Financial responsibility for damage and theft.
– Mileage allowances.
– Fuel policy.
– Cancellation conditions.
– Territorial restrictions.
– Motorcycle collection and return procedures.

The final rental agreement, including the specific motorcycle details, rental price, deposit and mileage allowance, will be provided to the customer.